30 tips Managers share for opening a successful Retail Store

Salina Wuttke

Salina Wuttke

Senior Director of Marketing North America

August 01, 2017

30 tips Managers share for opening a successful Retail Store

Salina Wuttke, Senior Director of Marketing North America
August 01, 2017


The results are in. Deputy surveyed hundreds of retail owners and managers with the question: “What is your #1 tip you would give a peer who is opening a new retail business in their first year?”


Download 30 Tips Real Managers Share for Opening a Successful Retail Store


Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-04

Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-09

“Research everything, but be open to change.” -Teresa O’Day, Owner, Proper (a 7 year business)

“Have a solid plan with what you set out to accomplish, but be prepared to revise the plan as things can go awry.”  -Shatina Dockery, Store Manager, Aesop (a 30 year business)

“Do your research ahead of time to make sure it is a viable plan.”  -Terri Moore, Owner, Talbot’s Cyclery (a 45 year business)

“Plan harder. Have more processes on paper before flipping the switch.” – Ryan LaPet, Owner, Deep Brewing Company (a 1 year business)

“Learn to or quickly hire someone to document the business processes.” – Alejandro Benavides, Consultant, Bok Beauty (a 17 year business)

“Do your research.” – Boiana Georgieva, Owner, Newport Seafoam Trading (a 4 year business)

“Try to be organized as possible.”  -Devin Thomas, Co-Owner, Thomas Sewing Center (a 38 year business)


Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-05

“Stay on top of taxes, and make sure you are aware of all the ones required by your business.”  -Reba Martin, Bookkeeper, Spring Road Gun Club (a 10 year business)

Download 5 Tips to Avoid Wage and Hour Lawsuits.

“Do things right the first time, even if that means spending a little more money upfront. Especially when it comes to accounting and payroll. Those duties can carry very costly mistakes.”  -Melissa Villanueva, Owner, Brewpoint Coffee (a 3 year business)

Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-10

“Budget, budget, budget… and then be prepared for it to cost more than you budgeted.” – Brandi McGuyer, Owner, GRL Boutique (a 3 year business)

“Find software that makes life easier.”  -Bryant Trujillo, Administrator, Frigid North Co. (a 38 year business)

 

“Hire an accountant.”  -Aaron Barthel, Co-Owner, Intrigue Chocolate Co. (a 12 year business)


Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-06

“Have a ton of patience and compassionate understanding, but be calculated in every move you make. Treat your employees the way you want to be treated.”  -Michael Caruso, Store Manager, The Apothecarium (a 6 year business)

“Stay organized, and don’t be afraid to delegate! It’s easy to have everyone jump in and do everything, but it creates chaos and structure is what is needed to grow and thrive!” – Erica Cullum, Davison Partner – Integrations, MONQ (a 3 year business)

“Be patient and organized. Find great trustworthy passionate people to work with, because you’ll need to rely on them when you start needing to delegate tasks.” – Lara Berenji, Member Manager, Rare Bird Coffee Roasters (a 2 year business)

“Your people will make or break you.” – Walter Bauman, President, Walter Bauman Jewelers (a 60 year business)

Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-11

Download 9 Tips To Managing Employees With The New Performance Review.


“Always do cartwheels for the customer. In other words, the customer is king! In retail, often the customer wants to get to know the face behind the new business, and you want to know them, (and get to know their names). Schedule yourself on the sales floor; tell your story. They will be loyal to people they know and like.” – Teri-Jo Collina, Partner, G Facey Clothing (a 25 year business)

Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets2-12

“Focus on customer service.” – Carl Wilson, Manager, Shoe Solutions (a 10 year business)

“Create or utilize a loyalty program.” – Steve Males, Owner, Noah’s Ark Pets and Supplies (an 18 year business)

“Customer service should be number one.” -Vincent Grillo, President, Carlsbad Ranch Market (a 30 year business)

“Listen to what your customers want.” – Bryan Fallwell, Owner, Billingsgate Retail MKT (an 110 year business)

Download The Definitive Guide To Delivering The Best Customer Service.


Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-08

“Get your business on Google My Business and Apple Maps.” – Todd Lawson, Owner, Guitarsaur (a 12 year business)

“Don’t grow too quickly.” – Brittany Arroyo, Manager, TripleHorn Brewing (a 5 year business)  

Deputy-30 Tips Real Managers Share for Opening a Successful Retail Store-blog assets-13

“Be flexible.” – Matt Megyesi, Owner/Manager, Mutiny Information Cafe (a 4 year business)

“Don’t expand too quickly.” – Spenser Guay, Manager, Fatface (a 30 year business)

“One has to be willing to give up most of your free time to work on growing your store and put everything you have in it. There are many sacrifices, but it will be so worth it in the long run.” – Carli Strauss, Owner, Montrose & George General Store (a 3 year business)

Download The Definitive Guide for Choosing the Best Location for Your Business.


Stay tuned for part 2 and 3 of this blog: Top Tips Real Retail Leaders Share for Keeping a Mature Business From Going Stale & Top Tools Real Retail Leaders Share That Their Business Can’t Live Without.


About the Survey:

This survey was commissioned and administered by Deputy™ via an online survey (through survey software Typeform) to North American businesses with hourly employees. The survey was sent to businesses ranging from 3 to 1,455 employees and ran from June 22nd, 2017 to July 7th, 2017. Responses were segmented by industry.


How can Deputy help retail businesses with employee scheduling & time tracking?

See How Good Fortune Soap & Spa Uses Deputy:


See How The Turnip Truck Natural Market Uses Deputy:


See How Fresh Flowers Group Uses Deputy:

Important Notice
The information contained in this article is general in nature and you should consider whether the information is appropriate to your needs. Legal and other matters referred to in this article are of a general nature only and are based on Deputy's interpretation of laws existing at the time and should not be relied on in place of professional advice. Deputy is not responsible for the content of any site owned by a third party that may be linked to this article and no warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to this article. Deputy disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article and any loss or damage suffered by any person directly or indirectly through relying on this information.


SHARE THIS POST
comments powered by Disqus
ABOUT THE AUTHOR
Salina Wuttke
Salina is the Senior Director of Marketing in North America and has 15+ years experience in delivering proven growth marketing strategies to software companies.
SIMILAR ARTICLES

Join 90,000+ business leaders by subscribing now
TRENDING ARTICLES

Never miss a beat!

Join 90,000+ business leaders by subscribing now