The Essential Guide to a Business Process Audit

Caity Wynn

Caity Wynn

Product Marketing Manager

May 31, 2018

The Essential Guide to a Business Process Audit

Caity Wynn, Product Marketing Manager
May 31, 2018


As an independent franchisee, it’s handy knowing you have the support of head office if you run into any major difficulties. But you’re also in charge of how your small business runs, and you need to take care of your store as best you can. A business process audit can dive into all your processes, revealing what works well and what needs improving. This essential guide will help take your business to the next level.

What are the benefits of a business process audit?

Putting together a business process audit should is a great way to support managers and team members, ensure your services, products and processes are always up to date, and clarify how you can run your franchise better.

When conducting your audit, it helps to keep the following goals in mind:

  • Analyse all potential risks and verify best-practice procedures.
  • Provide greater transparency across all levels of management.
  • Investigate the suitability of certain processes and how they relate to your store’s success.
  • Find new ways to improve business practices.
  • Gain greater insight into decision-making processes and how improvements might lead to a better bottom line.

‘Map’ your business processes

You’ll want to start the audit by selecting a framework that will cover all your business processes. Depending on how much time you have and which method of learning you prefer – visual or written – you can design the business map as either a typed-up report or as a visual representation with lots of images to demonstrate different aspects of your company.

The map should cover every process from start to finish, defining each step of an activity or the life cycle of a particular product. Basically, you want to define:

  1. What your business does.
  2. Why it does it.
  3. What the standard is for success.
  4. Who is responsible.
  5. What steps will occur.

As you map each process, integrate the above five steps to build a consistent representation of all your business activities.

Get visual

While some small business owners like to keep things simple with a written audit report, it’s worth checking out other ways to map your business processes. And the good thing is that you don’t need to be an artist to create a visual account of how your company runs!

Focus on what’s important

An audit is both a formal and technical way of understanding how your franchise manages its business processes. To ensure you’re covering all bases, be sure to take into account the following when creating your audit:

  • Your company’s strategic objectives.
  • Any and all goals.
  • Recommended procedures.
  • The performance of specific processes.
  • Ways in which you measure those processes.
  • How adequate your procedures are so you can hit the desired level of effectiveness.

By keeping these in mind, you’ll be able to see any roadblocks straight away and then focus on which processes need revisions in order to get back up to speed.

Find the time to conduct audits regularly

There’s no doubt that auditing your business processes takes time – and as an independent franchisee, you’re sure to know that time is precious! However it pays to invest a few hours at least every year to help keep your business going from strength to strength.

If you’re struggling to find enough hours in the day, why not use all the online tools at your disposal? Whether you want to automate employee attendance records or need a digital assistant to streamline your day-to-day tasks, there’s a solution that can get you back to what’s most important: building the best business you can.

Important Notice
The information contained in this article is general in nature and you should consider whether the information is appropriate to your needs. Legal and other matters referred to in this article are of a general nature only and are based on Deputy's interpretation of laws existing at the time and should not be relied on in place of professional advice. Deputy is not responsible for the content of any site owned by a third party that may be linked to this article and no warranty is made by us concerning the suitability, accuracy or timeliness of the content of any site that may be linked to this article. Deputy disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article and any loss or damage suffered by any person directly or indirectly through relying on this information.


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ABOUT THE AUTHOR
Caity Wynn
From the small improvements to the big new releases, Caity can give you the low down of everything that's moving and shaking on the Deputy platform.
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