The results are in. Deputy surveyed hundreds of healthcare owners and managers with the question: “What is your #1 tip you would give a peer when growing a mature business of 2+ years (e.g. tip to grow revenue or keep a business from going stale)?
“Review and revise your business model looking for ways to disrupt the market you are in or to identify innovative niche markets.” -Christopher Ewing, Behavior Analyst/Owner, Innovative Behavior Analysis Support Systems (a 10 year business)
“Focus on improving economies of scale and building efficiencies.” -Osman Anwar, President, Harvest Dental Care (a 7 year business)
“Negotiate everything – dental supplies, staff compensation, insurance contracted rates…everything is negotiable.” -Jessica Brooks, Owner, Anderson Dental Care (a 4 year business)
“Investment in a quality advertising firm is key to successful growth. Don’t neglect the online market as well.” -Kimberly Eberle, Executive Director, SANE of Butler County (a 19 year business)
“Always analyze your customer base and look for changes in trends.” -Amy Lokken, Owner, Glace Cryotherapy (a 1 year business)
“Continue to focus on customer service.” -Falguni Gohel, DOR, Veterans’ Home (a 15 year business)
“Build a culture program.” -Debra Kelsey Administrator, Remedy Detox Centers (a 1 year business)
“Hire the right employees to help you grow.” -Deirdre Flanagan, VP Operations, North Vista Medical Center (an 8 year business)
“Keep in touch with your employees.” -Susan Gonzalez, Manager, YourRespite (a 1 year business)
“Keep on networking.” -Seema Wagle, DOR, Prime Rehabilitation Services (a 10 year business)
“Make sure to keep marketing expenses down.” –Monica Campoy, Owner, Gentle Care Home Assistance (a 15 year business)
“Be open to new ideas.” –Justin Richter, General Manager, Assiniboine Dental Group (a 51 year business)
“Advertising is a must along with staying organized.” -Anna Morris, AP/AR Manager, ParaDocs Worldwide Inc
“Stick to the fundamentals.” -Chad McFadyen, Operations, Alto Pharmacy (a 2 year business)
“Do not be afraid to change. Keep informed of new trends, and get ahead of your competition.” -Linda McMullen, Director, Muskoka Operations, TLC Muskoka (a 1 year business)
Do you have any additional tips that weren’t mentioned? We’d love if you could share them in the comments section.
Stay tuned for part 3 of this blog: Top Tools Real Healthcare Owners Share That Their Business Can’t Live Without. And check out part 1 of this blog: 20 Tips Real Managers Share for Opening a Successful Healthcare Business
About the Survey:
This survey was commissioned and administered by Deputy™ via an online survey (through survey software Typeform) to North American businesses with hourly employees. The survey was sent to businesses ranging from 3 to 1,455 employees and ran from June 22nd, 2017 to July 7th, 2017. Responses were segmented by industry.
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